Returns
Certiport Store Return Policy
We are very sorry if you did not find everything satisfactory with your order. The following explains our return policy.
Digital Products
Exam vouchers, practice tests, learning products, and/or bundles thereof cannot be returned. Vouchers are only for use at a Certiport Authorized Testing Center (CATC) in the United States at time of purchase. Exams must be scheduled and taken on or before the expiration date of the voucher(s). Vouchers, practice tests, and learning products all expire twelve months from date of purchase (with the exception of MeasureUp practice tests, which must be registered within 30 days of purchase and then expire 30 days after redemption). The specific expiration date(s) will be sent with the redemption code/key via email. All sales of digital products are final, no exceptions.
In the event that a digital product fails to function properly due to a verifiable technical error caused by Certiport or our delivery systems (not including technical issues resulting from a CATC’s technology, internet outage, or power outage), Certiport may, in its sole discretion, replace the digital product with the exact same digital product.
Thank you for shopping at the Certiport Store.
Product Fulfillment & Expiration
For detailed information on our products including when and how you will receive your products after purchase, and how long they can be used until expiring, please see our How to use our Store page.
Customer Service Information
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